Notification Of Logistics Updates During Coronavirus COVID-19 Outbreak

Affected by coronavirus, the main logistics transportation time to other countries except the United States may be delayed by 5-15 business days.

Explanation of the method of transportation of the knives to the USA:

The shipping of orders to the United States was previously carried out by a logistics company in South Korea, but due to the impact of the virus, this shipping company has stopped accepting new packages. If you find that your package is still in Korea, please contact us to resend it.

Please forgive us, due to logistics restrictions during the virus outbreak, we currently choose a logistics company that is shipped to the USA by sea. It is divided into two stages:

  • First Stage: it needs to be transported to California after 16-28 business days by sea.
  • Second Stage: Transportation from California to all parts of the United States via USPS.

Its logistics update record will show that the package is already in California. If you see the package tracking information has been displayed in California and there are no other updates, it may actually be in the first stage.

Therefore, you may need to wait patiently for a few days when you find that the package has not been updated. We must tell you frankly about this situation.

 

FAQ:

1. How do I know if package needs to be resent?

Because it is now at the worst of the virus outbreak, there is no other better option for transportation. Therefore, during this particular period, we will monitor the logistics updates of these orders. If there is still no update in about 45 days, no matter whether we provide a refund or send it again for free, we will contact you proactively. By then, transportation may become better.

 

If you still have any questions, please do not hesitate to tell us. This is the first time we have encountered such an extreme situation. Maybe we did not do well enough, but we have been trying our best to provide better service.

In the outbreak of Coronavirus, please take care of yourself at home!

 

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